ALBServicesCase

ALBServicesCase

JSON Example

{
    "additional_emails": [
        "string"
    ],
    "asset_id": "string",
    "case_attachments": [
        {
            "attachment_name": "string",
            "attachment_size": "string",
            "attachment_url": "string"
        }
    ],
    "case_created_by": "string",
    "case_number": "string",
    "case_status": "string",
    "contact_info": {
        "account_id": "string",
        "account_name": "string",
        "email": "string",
        "managed_accounts": [
            {
                "id": "string",
                "name": "string",
                "users": [
                    {
                        "email": "string",
                        "name": "string",
                        "phone": "string"
                    }
                ]
            }
        ],
        "name": "string",
        "phone": "string"
    },
    "created_date": "string",
    "custom_tag": "string",
    "deployment_environment": "string",
    "description": "string",
    "email": "string",
    "environment": "string",
    "fr_business_justification": "string",
    "fr_current_solution": "string",
    "fr_timing": "string",
    "fr_use_cases": "string",
    "id": "string",
    "last_modified_date": "string",
    "mode": "string",
    "patch_version": "string",
    "severity": "string",
    "status": "string",
    "subject": "string",
    "tenant_uuid": "string",
    "time": "string",
    "type": "string",
    "version": "string"
}

array of string

additional_emails

Optional

Additional emails to get notified when the case gets created. Field introduced in 30.2.1. Allowed in Enterprise edition with any value, Enterprise with Cloud Services edition.

string

asset_id

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

array of ALBServicesCaseAttachment

case_attachments

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

case_created_by

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

case_number

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

case_status

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

ALBServicesUser

contact_info

Optional

contact_info

string

created_date

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

custom_tag

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

deployment_environment

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

description

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

email

Optional

Email of the point of contact for a particular support case. Field introduced in 20.1.1. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

environment

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

fr_business_justification

Optional

Business justification for a feature request. Field introduced in 20.1.1. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

fr_current_solution

Optional

Current solution/workaround for a feature request. Field introduced in 20.1.1. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

fr_timing

Optional

Expected date of delivery for a feature request in YYYY-MM-DD format. Field introduced in 20.1.1. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

fr_use_cases

Optional

Possible use cases for a feature request. Field introduced in 20.1.1. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

id

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

last_modified_date

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

mode

Optional

Stores the ALB services configuration mode. Enum options - MODE_UNKNOWN, SALESFORCE, SYSTEST, MYVMWARE, BROADCOM. Field introduced in 21.1.3. Allowed in Enterprise edition with any value, Enterprise with Cloud Services edition.

string

patch_version

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

severity

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

status

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

subject

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

tenant_uuid

Optional

Tenant information. Field introduced in 30.1.1. Allowed in Enterprise edition with any value, Enterprise with Cloud Services edition.

string

time

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

type

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

string

version

Optional

Field introduced in 18.2.6. Allowed in Enterprise edition with any value, Essentials, Basic, Enterprise with Cloud Services edition.

Property Of

EventDetails