CaseConfig

CaseConfig

JSON Example

{
    "additional_emails": [
        "string"
    ],
    "enable_auto_case_creation_on_controller_failure": false,
    "enable_auto_case_creation_on_se_failure": false,
    "enable_cleanup_of_attached_files": false
}

array of string

additional_emails

Optional

Additional emails to get notified when the case gets created. Field introduced in 30.2.1. Allowed with any value in Enterprise, Enterprise with Cloud Services edition.

boolean

enable_auto_case_creation_on_controller_failure

Optional

Enable pro-active support case creation when a controller failure occurs. Field introduced in 21.1.1. Allowed with any value in Enterprise, Enterprise with Cloud Services edition. Allowed in Essentials (Allowed values- false), Basic (Allowed values- false) edition.

boolean

enable_auto_case_creation_on_se_failure

Optional

Enable pro-active support case creation when a service engine failure occurs. Field introduced in 21.1.1. Allowed with any value in Enterprise, Enterprise with Cloud Services edition. Allowed in Essentials (Allowed values- false), Basic (Allowed values- false) edition.

boolean

enable_cleanup_of_attached_files

Optional

Constraints: default: true

Enable cleanup of successfully attached files to support case. Field introduced in 21.1.1. Allowed with any value in Enterprise, Enterprise with Cloud Services edition. Allowed in Essentials (Allowed values- false), Basic (Allowed values- false) edition. Special default for Essentials edition is false, Basic edition is false, Enterprise edition is True.

Property Of

ALBServicesConfig